IBERIA
Empowering connectivity and integration with Syntphony Experience Distribution
A B2B platform designed to connect the travel industry to transfers, attractions, tours and activities operators.
The Challenge
Enhancing travel experience
We faced the challenge of empowering Iberia to offer ancillary deals to passengers, boosting revenue and enhancing the travel experience.
Additionally, we aimed to allow Iberia passengers to find and book ground transportation at all Iberia-operated airports, as well as provide activities in a customized way based on booking data.
The Solution
A single platform for all the traveler's needs
Syntphony Experience Distribution for Iberia provides a comprehensive solution designed to enhance connectivity and integration with tours, activities, and attractions (TAA).
- It enables travel companies to easily access a wide range of TAA operators while maintaining a seamless and unified customer experience.
- Additionally, Syntphony Experience Distribution offers integration options through a widget and direct access to an airline’s payment gateway.
- Finally, its personalized and targeted approach drives higher conversion rates, and consequently, increased commissions, with no associated liability, as transactions are executed on behalf of its partners.
IBERIA
Taking contact center to the next level with Syntphony Conversational AI
A cloud-based platform that combines the capabilities of artificial intelligence with an optimal user experience.
The Challenge
A multichannel approach to enhance the traveler experience
Interface design and language are key to the user experience. AI enables responses to over 80% of common traveler inquiries, and 95% of travelers use at least three channels during their journey.
Therefore, we face several challenges: transforming a platform that doesn't scale conversational assistants efficiently, assisting in human processes at the call center to improve efficiency, providing users with multiple channels of support through an omnichannel approach, and developing intelligent data to monitor the usage, form, and content of conversational assistants, enabling continuous improvement.
The Solution
Migration to new Syntphony Conversational AI platform
To reduce time-to-market, we utilize our airline smart traveler assistant accelerators, combining our expertise in Contact Center operations with innovative technologies.
The proposed solution involves migrating to the new Syntphony Conversational AI platform, a cloud-based solution that supports various communication methods and language styles. This multi-cognitive engine, omnichannel, and multi-bot platform provides everything needed to create conversational interactions that blend artificial intelligence capabilities with an exceptional user experience.
Implementing this platform yielded highly positive results for the airline, including increased first call resolution, reduced handling times, greater personalization, improved customer engagement, and cost savings.
AENA
An integrated biometric system with Syntphony Identity Platform
A fully modular solution that adapts to every type of Border Crossing Point, offering a customizable decision matrix that adjusts to the conditions of each situation.
The Challenge
Implementing and integrating complex systems
Implementing biometric boarding systems involves navigating key challenges: privacy concerns due to the sensitive nature of biometric data, complex integration with existing airport and airline systems, and significant financial investment. To address these, it's crucial to engage with partners who are experts in data security and compliance, have deep knowledge of the airline and airport industries, and can guide decision-making based on sound business cases.
The Solution
An efficient and cost-saving experience
A fully modular solution that adapts to each type of Border Crossing Point. The monitoring software also provides parameterizable decision matrix that easily adapts to the border crossing conditions according to the needs of each situation.
NTT DATA access control solutions cover the three needs of the Smart Access market (hardware, software and services) with in-house developments and third-party integrations.
Airline
The marketplace that drives the transformation of the airline sector with Syntphony Loyalty
An online store platform that will allow travelers to purchase products and services related to their trips before, during, and after the flight.
The Challenge
Create a new way of traveling
Transform the customer journey into a total experience that meets their needs and potential desires.
This experience will make the traveler feel that the brand has considered them at all times and will encourage them to be part of a community of travelers aligned with their interests.
The Solution
A platform that has everything you need
A marketplace with all the services the traveler needs at each and every stage of their journey, utilizing personalized technology and development based on algorithms and AI.
Additionally, the project has a specialized team in the various areas that define the digital experience for airlines, offering a product fully focused on addressing any customer needs.
Thanks to all of this, we can achieve up to a 10% increase in payment conversion compared to the traditional travel model.
